Use of the Site.- Well Net Professional Services Inc. ("Well Net Pro", "we", "us", or "our") operates
the website located at www.wellnetpro.com,
We offer home visits (the “Services”) enabling our members (“Members”) to report their health history and engage Health and Fitness professionals
(“Health and Fitness Providers”) to obtain health and fitness services (“Services”). By accessing and using the Site,
Health and Fitness Services. All of the Health and Fitness Providers who deliver Services through Well Net Pro are independent professionals solely responsible for the services each provides to you. Well Net Pro does not practice licensed professions, and does not interfere with the practice of medicine or any other licensed services by Health and Fitness Providers, each of whom is responsible for his or her services and compliance with the requirements applicable to his or her profession and license. Neither Well Net Pro nor any third parties who promote the Services or provide you with a link to the Service shall be liable for any professional advice you obtain from a Health and Fitness Provider via the Services. If you feel you are experiencing an emergency call 911.
Site Content. None of the Site content (other than information you receive from Health and Fitness Providers) should be considered medical advice or an endorsement, representation or warranty that any particular medication or treatment is safe, appropriate, or effective for you.
A. Home visits are made by Health and Fitness professionals where ever feasible and safe for the provider. During your Home Visits consultation with a Health and Fitness Provider, details of your health history and personal health information may be discussed with you during your visit. You give consent for services by becoming a member and accepting your visit.
B. The Home Visits Services you receive from Health and Fitness Providers are not intended to replace a primary care physician relationship or be your permanent medical home. You should seek emergency help or follow-up care when recommended by a Health and Fitness Provider or when otherwise needed, and continue to consult with your primary care physician and other healthcare professionals as recommended. We may make arrangements for follow up care either through Well Net Pro or other healthcare providers. For questions call
Among the benefits of our Services are improved access to health and fitness professionals and convenience. However, as with any health service, there are potential risks associated with the use of Home Visits. These risks include, but may not be limited to:
1. The professional may not be able to provide all services expected. They work within their scope of service and within the regulations of State regulations.
1. You understand that you may expect the anticipated benefits from the use of Home Visits in your care, but that no results can be guaranteed or assured.
2. You understand that the laws that protect the privacy and security of health information apply to Home Visits, and have received Well Net Pro’s Notice of Privacy Practices, which describes these protections in more detail. Electronic communications are directed to your Health and Fitness Provider(s) and their supervisees through a secure, encrypted electronic health record.
3. Your Health and Fitness Provider may determine that the Services are not appropriate for some or all of your treatment needs, and accordingly may elect not to provide services in the home.
User Accounts. When you register on the Site, you are required to create an account (“Account”) by entering your name, email address, password and certain other information collected by Well Net Pro (collectively “Account Information”). To create an Account, you must be of legal age to form a binding contract. If you are not of legal age to form a binding contract, you may not register to use our Services. You agree that the Account Information that you provide to us at all times, including during registration and in any information you upload to the Site will be true, accurate, current, and complete. You may not transfer or share your Account password with anyone, or create more than one Account (with the exception of subaccounts established for children of whom you are the parent or legal guardian). You are responsible for maintaining the confidentiality of your Account password and for all activities that occur under your Account. Well Net Pro reserves the right to take any and all action, as it deems necessary or reasonable, regarding the security of the Site and your Account Information. In no event and under no circumstances shall Well Net Pro be held liable to you for any liabilities or damages resulting from or arising out of your use of the Site, your use of the Account Information or your release of the Account Information to a third party. You may not use anyone else’s account at any time.
Fees and Purchase Terms. You agree to pay all fees or charges to your Account in accordance with the fees, charges, and billing terms in effect at the time a fee or charge is due and payable. By providing Well Net Pro with your credit card number or PayPal account and associated payment information, you agree that Well Net Pro is authorized to immediately charge your account for all fees and charges due and payable to Well Net Pro hereunder and that no additional notice or consent is required. If your health plan, employer or agency has arranged with Well Net Pro to pay the fee or any portion of the fee, or if the fee is pursuant to some other arrangement with Well Net Pro, that fee adjustment will be reflected in the fee that you are ultimately charged.
Trademarks. Certain of the names, logos, and other materials displayed on the Site or in the Services may constitute trademarks, trade names, service marks or logos (“Marks“) of Well Net Pro or other entities. You are not authorized to use any such Marks without the express written permission of Well Net Pro. Ownership of all such Marks and the goodwill associated therewith remains with us or those other entities.
Termination. You may deactivate your Account and end your registration at any time, for any reason by sending an email to email@example.com. Well Net Pro may suspend or terminate your use of the Site, your Account and/or registration for any reason at any time. Subject to applicable law, Well Net Pro reserves the right to maintain, delete or destroy all communications and materials posted or uploaded to the Site pursuant to its internal record retention and/or content destruction policies. After such termination, Well Net Pro will have no further obligation to provide the Services, except to the extent we are obligated to provide you access to your health records or Health and Fitness Providers are required to provide you with continuing care under their applicable legal, ethical and professional obligations to you.
DISCLAIMER OF WARRANTIES. YOU EXPRESSLY AGREE THAT USE OF THE SITE OR SERVICES IS AT YOUR SOLE RISK. BOTH THE SITE AND SERVICES ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS. WELL NET PRO EXPRESSLY DISCLAIMS ALL WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO ANY WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR USE OR PURPOSE, NON-INFRINGEMENT, TITLE, OPERABILITY, CONDITION, QUIET ENJOYMENT, VALUE, ACCURACY OF DATA AND SYSTEM INTEGRATION.
You acknowledge and agree that Well Net Pro does not provide medical advice, diagnosis, or treatment, and is strictly a technology platform and infrastructure for connecting patients with independent third party Health and Fitness Providers, including other Providers in the Well Net Pro network. You acknowledges and agree that the Health and Fitness Providers using the Site are solely responsible for and will have complete authority, responsibility, supervision, and control over the provision of all medical services, advice, instructions, treatment decisions, and other professional health care services performed, and that all treatments, procedures, and other professional health care services will be provided and performed exclusively by or under the supervision of Health and Fitness Providers, in their sole discretion, as they deem appropriate.
LIMITATION OF LIABILITY. YOU UNDERSTAND THAT TO THE EXTENT PERMITTED UNDER APPLICABLE LAW, IN NO EVENT WILL WELL NET PRO OR ITS OFFICERS, EMPLOYEES, DIRECTORS, PARENTS, SUBSIDIARIES, AFFILIATES, AGENTS OR LICENSORS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR EXEMPLARY DAMAGES, INCLUDING BUT NOT LIMITED TO, DAMAGES FOR LOSS OF REVENUES, PROFITS, GOODWILL, USE, DATA OR OTHER INTANGIBLE LOSSES ARISING OUT OF OR RELATED TO YOUR USE OF THE SITE OR THE SERVICES, REGARDLESS OF WHETHER SUCH DAMAGES ARE BASED ON CONTRACT, TORT (INCLUDING NEGLIGENCE AND STRICT LIABILITY), WARRANTY, STATUTE OR OTHERWISE. To the extent that we may not, as a matter of applicable law, disclaim any implied warranty or limit its liabilities, the scope and duration of such warranty and the extent of our liability will be the minimum permitted under such applicable law.
Indemnification. You agree to indemnify, defend and hold harmless Well Net Pro, its officers, directors, employees, agents, subsidiaries, affiliates, licensors, and suppliers, harmless from and against any claim, actions, demands, liabilities and settlements, including without limitation reasonable legal and accounting fees (“Claims”), resulting from, or alleged to result from, your violation of these terms and conditions. In addition, you agree to indemnify, defend and hold harmless your Health and Fitness Provider(s) from and against any third party Claims resulting from your lack of adherence with the advice or recommendation(s) of such Health and Fitness Provider.
For the professional: Well Net Pro is not liable for auto accidents, claims made by the member(s)
Supplies, or any untoward findings during the home visit.
Geographical Restrictions. Well Net Pro makes no representation that all products, services and/or material described on the Site, or the Services available through the Site, are appropriate or available for use in locations outside the United States or all territories within the United States.
As required, all Health and Fitness providers on the Site hold professional licenses issued by the professional licensing boards in the states where they practice. You can report a complaint relating to services provided by a Health and Fitness Provider by contacting the professional licensing board in the state where the services were received. In a professional relationship, sexual intimacy is never appropriate and should be reported to the board that licenses, registers, or certifies the licensee.
Any clinical records created as a result of your use of the Site will be securely maintained by Well Net Pro on behalf of your Health and Fitness Provider(s) for a period that is no less than the minimum number of years such records are required to be maintained under state and federal law, and which is typically at least six years.
Well Net Pro devotes considerable effort to optimizing signal strength and diagnosis deficiencies but is not responsible for the internet or data bandwidth and signal of your mobile device.
The Digital Millennium Copyright Act of 1998 (the “DMCA“) provides recourse for copyright owners who believe that material appearing on the Internet infringes their rights under U.S. copyright law. If you believe in good faith that materials appearing on this Web site infringe your copyright, you (or your agent) may send us a notice requesting that the material be removed, or access to it blocked. In addition, if you believe in good faith that a notice of copyright infringement has been wrongly filed against you, the DMCA permits you to send us a counter-notice. Notices and counter-notices must meet statutory requirements imposed by the DMCA. One place to find more information is the U.S. Copyright Office Web site, currently located at http://www.loc.gov/copyright. In accordance with the DMCA, Well Net Pro has designated an agent to receive notification of alleged copyright infringement in accordance with the DMCA. Any written Notification of Claimed infringement should comply with Title 17, United States Code, Section 512(c)(3)(A) and should be provided in writing to Well Net Pro, Inc., 121 Spear Street Suite 420, San Francisco, CA 94105.
Notice of Privacy
Effective: October 24, 2015
This notice describes how medical information about you may be used and disclosed and how you can get access to this information.
Please review it carefully.
How is Patient Privacy Protected?
As the Health and Fitness professionals providing home visits through Well Net Pro (the “Health and Fitness professionals”, “us”, “we”, “our”), we understand that information about you and your health is personal. Because of this, we strive to maintain the confidentiality of your health information. We continuously seek to safeguard that information through administrative, physical and technical means, and otherwise abide by applicable federal and state guidelines.
How do we use and disclose health information?
We use and disclose your health information for the normal business activities that the law sees as falling in the categories of treatment, payment and health care operations. Below we provide examples of those activities, although not every use or disclosure falling within each category is listed:
Treatment – We keep a record of the health information you provide us. This record may include information we learn about your condition through visits. We may disclose this information so that other professionals can meet your healthcare needs.
Payment – We document the services and supplies you receive when we are providing care to you so that you, your insurance company or another third party can pay us. We may tell your health plan about upcoming treatment or services that require prior approval by your health plan.
Health Care Operations – Health information is used to improve the services we provide, to train staff and students, for business management, quality improvement, and for customer service. For example, we may use your health information to review our treatment and services and to evaluate the performance of our staff in caring for you.
We may also use your health information to:
Comply with federal, state or local laws that require disclosure.
Assist in public health activities such as tracking diseases or medical devices.
Inform authorities to protect victims of abuse or neglect.
Comply with Federal and state health oversight activities such as fraud investigations.
Respond to law enforcement officials or to judicial orders, subpoenas or other process.
Inform coroners, medical examiners and funeral directors of information necessary for them to fulfill their duties.
Facilitate organ and tissue donation or procurement.
Conduct research following internal review protocols to ensure the balancing of privacy and research needs.
Avert a serious threat to health or safety.
Assist in specialized government functions such as national security, intelligence and protective services.
Inform military and veteran authorities if you are an armed forces member (active or reserve).
Inform a correctional institution if you are an inmate.
Inform workers’ compensation carriers or your employer if you are injured at work.
Recommend treatment alternatives.
Tell you about health-related products and services.
Communicate within our organization for treatment, payment, or health care operations.
Communicate with other providers, health plans, or their related entities for their treatment or payment activities, or health care operations activities relating to quality assessment or licensing.
Provide information to other third parties with whom we do business, such as a record storage provider. However, you should know that in these situations, we require third parties to provide us with assurances that they will safeguard your information.
We may also use or disclose your personal or health information for the following operational purposes. For example, we may:
Communicate with individuals involved in your care or payment for that care, such as friends and family.
You may tell us that you do not want us to use or disclose your information for these two activities.
All other uses and disclosures, not previously described, may only be done with your written authorization. You may revoke your authorization at any time; however, this will not affect prior uses and disclosures.
In some cases state law may require that we apply extra protections to some of your health information.
What are the Health and Fitness professional’s Responsibilities?
Maintain the privacy of your health information
Provide this notice of our duties and privacy practices
Abide by the terms of the notice currently in effect.
Tell you if there has been a breach that compromises your health information.
We reserve the right to change privacy practices, and make the new practices effective for all the information we maintain. Revised notices will be posted on the Well Net Pro website.
Do you have any Federal Rights?
The law entitles you to:
Inspect and copy certain portions of your health information. In most cases this will not include psychotherapy notes and we may deny your request under limited circumstances. (Fees may apply to this request). If we keep records electronically, you may request that we provide them to you in an electronic format.
Request amendment of your health information if you feel the health information is incorrect or incomplete. (However, under certain circumstances we may deny your request.)
Receive an accounting of certain disclosures of your health information made for the prior six (6) years, although this excludes disclosures for treatment, payment, health care operations. (Fees may apply to this request).
Request that we restrict how we use or disclose your health information. (However, we are not required to agree with your requests, unless you request that we restrict information provided to a payor, the disclosure would be for the payor’s payment or health care operations, and you have paid for the health care services completely out of pocket).
Request that we communicate with you at a specific telephone number or address.Obtain a paper copy of this notice even if you receive it electronically.
We may ask that you make some of these requests in writing.
What if I have a Complaint?
If you believe that your privacy has been violated, you may file a complaint with us or with the Secretary of Health and Human Services in Washington, D.C. We will not retaliate or penalize you for filing a complaint with the facility or the Secretary.
To file a complaint with us or receive more information contact:
Phone (877) 935-5638
Address: 27882 De La Valle Dr. Moreno Valley, Ca. 9255
To file a complaint with the Secretary of Health and Human Services write to 200 Independence Ave., S.E., Washington, D.C. 20201 or call 1-877-696-6775.
Who Will Follow This Notice?
This Notice describes the healthcare practices of:
Any health care professional authorized by us to access and/or enter information into your medical record,
All departments and units through which Well Net Pro’s online services are provided; and All affiliates and volunteers.
Your personal care providers may have different policies or Notices regarding their use and disclosure of your health information created in their offices.